Terms and Conditions

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Definitions:

Supplier is Cooper Supply & Management, LLC (CSM) a company registered in the state of New Jersey, U.S. in 2003, DBA Bermuda Supply.

Customer means the person or entity who orders, buys or agrees to buy Materials from the Supplier.

Material(s) means the goods or articles the customer orders, buys or agrees to buy from the Supplier.

Conditions means those articles and clauses set out in these Terms and Conditions.

Price or Prices are only those quoted in Bermuda Supply quotations/proforma invoices in for goods and include shipping, freight, packing, and unloading plus any other specified costs agreed including Customs duty and wharfage (i.e. Landing Tax) in Bermuda, and insurance, unless otherwise stated. Local delivery and any other local costs are typically not included but added to the Final Invoice if applicable.

The Supplier's quotations/proforma invoice is a document confirming commitment from the Supplier to provide specified goods to the Customer and is issued solely in order to obtain advance payment from the Customer. Actual prices and breakdown of charges shall be in accordance with a subsequent or Final Invoice as applicable.

The price of Material may be adjusted after the order to reasonably reflect any adverse cost impact to the Supplier for reasons beyond the control of the Supplier including but not limited to Customer changes or delays; legal/regulatory changes; changes in HM Customs rates of duty or wharfage; shipping company charges including fuel surcharges.

An order for material shall be made by payment by the Customer to the Supplier under these Conditions and shall be deemed to be the contractual offer by the Customer to purchase material pursuant to and based upon these Conditions.

Acceptance or Agreement to supply Material by the Supplier shall be subsequent to receipt of a payment by the Customer to the Supplier for the relevant Materials under these Conditions when the Supplier furnishes a documented formal invoice or otherwise indicates in writing including by email to the Customer that the order has been placed.

Web site is www.bermudasupply.com (mirrored at www.supply.bm, bermudasupply.bm) domains of Cooper Supply & Management, LLC. Any other web site or domain linking or pointing to the parent web site is for purposes of propagation only and there is no intention to necessarily imply a contractual or other relationship with companies or the domains of companies owned by any third party.

Conditions applicable:

Upon Agreement to supply Material the Customer and Supplier are deemed to have accepted the Conditions as part of the contract for sale of Material.

Variation to these Conditions shall be inapplicable unless agreed to in writing by the Customer and Supplier. The Customer shall peruse the Terms and Conditions current at the time of order. The Supplier reserves the right to change future Terms and Conditions without prior notice.

Payment terms:

Payment shall be made in Bermuda or US Dollars by the Customer either by online bank transfer, payment at the bank over the counter to the local (i.e. Bermuda) bank of the Supplier, or otherwise by agreement under the following terms: 

  • minimum of the value of material and ocean freight payable upon ordering;
  • Customs duty, wharfage and other charges constituting the balance owing due at the time of Final Invoice.

For non-payment within 30 days of Final Invoice the Customer will incur late fees, collection costs, and may invalidate any warranty.

Payment by credit card can be arranged under special circumstances.

Cancellations

Custom, Special Order and Made-To-Order Materials may not be cancelled after three days fro order.  Ship time indicated for any product item is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround time. However, products, if available, may ship immediately or before the "typical time" indicated. Materials already shipped may not be cancelled.

Made-To-Order, Custom & Special Orders

Many of our products/services are unique and are manufactured specially and are not returnable. A custom or special order may not be cancelled after three days. After production has begun, changes to custom orders are usually not possible and can only be made at the discretion of the manufacturer/artisan and may incur additional charges.

US Sales Tax:

US Sales Tax is not applicable to any Materials sold in Bermuda and sourced from Bermuda Supply's own lines of supply for appliances, cabinets and plumbing fixtures. Goods supplied by third-parties will often include US Sales Tax and Bermuda Supply is not responsible for any administration in reclaiming Sales Tax for such purchases on behalf of the Customer.

Delivery of the Material:

Dates provided by the Supplier for delivery of Material are provisional and may be subject to change. The Supplier cannot be held responsible for any loss or consequential loss to the Customer caused by early or late delivery for reasons beyond the control of the Supplier..

The Supplier acts in good faith to provide the Customer with of items ordered but it is the Customer's responsibility to ensure that the Material(s) purchased are suitable for their intended purpose. If the Supplier agrees to accept any Material for return the Customer shall be liable to pay a handling charge of 20% of the invoice price. Such Material must be returned by the Customer carriage-paid to the New Jersey office of the Supplier in its original shipping carton.

Insurance During Transit:

The Supplier takes out insurance in the name and on behalf of the Customer against damage throughout shipment from US port to Bermuda. The Supplier will prepare and submit claim documents if required and negotiate any settlement with the insurance company on the Customer's behalf. This process may take several weeks depending on the claim documents and replacement parts or equipment required. Material(s) will be replaced only when they cannot be repaired.

Notice of any damages or shortages must be given in writing along with supporting photographs to the Supplier within 3 days of receipt of the Material for any credit or replacement to be given. Reimbursement to the Customer by the Supplier will be limited to the amount of any settlement of the relevant insurance claim. The Supplier will endeavour to expedite rectification of damage although this may be delayed until any claim settlement is approved by the insurer.

Warranties and Liability:

General

Unless where specially authorised dealer terms apply, the warranty provided by the Supplier applies only where products or Material(s) are:

  • shipped by the Supplier to Bermuda for pick-up or delivery in Bermuda,
  • used with proper care, maintenance, and installation in accordance with the manufacturer’s instructions,
  • used and/or installed within 8 weeks after the date of clearing Customs in Bermuda,
  • in possession of the original purchaser,
  • and have been paid for in full by the Customer within 30 days of the date of Final Invoice.

Under no circumstances will the Supplier's liability for any Material exceed the original costs of purchase, shipping and duty relevant to the individual product.

What This Warranty Does Not Cover: This warranty does not cover any problems or damage which result from improper transportation, improper installation, mishandling, misuse, abuse, neglect, abnormal use, commercial use, improper maintenance, non-Bermuda Supply authorized repairs, accidents, or acts of God, such as hurricanes, fire, earthquakes or floods. This warranty and any applicable implied warranties do not cover incidental or consequential damages arising from any defects in the product, such as labor charges for installation or removal of the product or any associated products. This warranty does not cover defects or damage caused by normal wear & tear, alterations, environmental conditions, humidity absorption, or mold. 

How to Obtain Warranty Service: If you need to make a warranty claim, please contact Bermuda Supply by email or telephone at info@bermudasupply.com or 441-799-2329. All warranty claims must include the model number of the product and the nature of the problem. In addition, Bermuda Supply may at its discretion require inspection of the installation site to authorize the repair. Any repairs not pre-approved by Bermuda Supply will not be accepted and the associated claim will void.

Specific terms

The following additional warranty terms supplement and amend where applicable the preceding General provisions.

As the authorised dealer to Bermuda for Sub-Zero and Wolf, Smeg, and Kitchenaid home appliances the manufacturers' overseas warrantties for these products apply in full provided the General terms herein have been complied with.

For all home appliances registered on the Bermuda Supply web site within 30 days of the Delivery or Pick-up Receipt Date we undertake for one year* to pay for replacement parts and repair labour to correct defects in Material(s) or workmanship that existed when the appliance(s) were purchased subject to the general terms herein and the following Bermuda exceptions:

  • Condensation issues on refrigerator and/or freezer doors.
  • Rust on the interior or exterior of any unit.
  • Mould or condensation caused by failure to properly care and clean down any unit in accordance with the manufacturer's instructions.
  • Instruction in the use of your appliance, to replace or repair fuses, lightbulbs, filters, or other consumables, to correct external wiring or plumbing.
  • Manufacturers' product recalls.

* For appliances used in a commercial or any setting other than a single-family household the warranty period shall be 90 days.

SPECIFICALLY EXCLUDED are LG and Samsung products (as their parts facilities, unlike other manufacturers, are in the far east. not in the U.S and owing to delays and difficulties in obtaining parts we cannot guarantee service support to a standard we expect.

IMPORTANT: registration of appliances with Bermuda Supply is required to enable us to provide the warranty that manufacturers typically do not provide for their products overseas. Manufacturers will invalidate our warranty if the Customer registers their product directly with them for use in Bermuda.

All Kohler Products are warranted directly by the manufacturer and and any warranty work if required is carried out by the local area Sales and Service Dealer.

Third Party Items

We do not provide a warranty for Materials other than our main lines of supply (e.g. Cabinets, Appliances, Plumbing Fixtures) therefore excluded are Materials from third party suppliers such as Crate and Barrel, Pottery Barn, and West Elm, and Materials purchased by or on behalf of the Customer from any third party supplier.

Warranty Labour

We provide a warranty for all reasonable costs of labour required to effect repairs applicable to conditions above. We utilise third-party technicians for labour whom we will contact in the first instance and supply with parts as required; however, it is the responsibility of the Customer to schedule local visits and follow-up calls.

Title and Risk:

The Material shall be at the Customer's risk as from delivery.

Ownership in the Material shall not pass from the Supplier until the Customer shall have paid the Price in full and no other sums whatever shall be due from the Customer to the Supplier.

Privacy:

The Supplier will not share Customers' contact details including email addresses or financial information with any third party.

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